Return and Refund Policy

At QRSHE, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our Return and Refund Policy below.

Return Period

  • Items can be returned within 30 calendar days from the delivery date.

Return Conditions

  1. Original Packaging: Please return products in their original packaging.
  2. Unused Condition: Returned products must be unused and undamaged to qualify for a full refund.
  3. Testing Products: You may open the packaging and test the product to ensure it functions correctly, similar to testing in a physical store. Please avoid excessive handling to maintain the product's value.
  4. Partial Refunds: If items are damaged during return due to insufficient packaging or excessive testing, we may offer a partial refund at our discretion.

Return Process

  1. Initiate Return: To start the return process, send a return request to support@qrshe.com, including your order number, product reference, and reason for return.
  2. Return Approval: Our returns department will contact you within 48 business hours with the return address or a return label.
  3. Return Shipping:
    • For voluntary returns, you are responsible for return shipping costs.
    • For defective products, return shipping is free if you contact us within 72 hours of receiving the item.
  4. Return Shipment: Please send the product back within 30 days of receiving the return instructions. Ensure proper packaging to avoid damage during transit.

Refunds

  1. Refund Method: Refunds will be processed using the original payment method unless otherwise agreed.
  2. Refund Timing: Refunds are processed promptly upon receipt of the returned goods or proof of return, typically appearing in your account within 2-3 business days. If you do not see the refund, please check with your bank or credit card company.
  3. Order Cancellation: Orders can be canceled within 24 hours of purchase by emailing support@qrshe.com.

Special Cases

  1. Defective Product: If you receive an incorrect, damaged, or defective product, please contact us within 48 hours with photos of the product's condition. Return shipping is free for defective products.
  2. Exchanges: To exchange an item, please initiate a return for the current item and make a separate purchase for the new item once the return is accepted.

Thank you for choosing QRSHE! We appreciate your understanding and cooperation in following our Return and Refund Policy. If you have any questions or concerns, feel free to reach out to our customer support team at support@qrshe.com.